Return/Refund Policy
After Sales:
Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at :
Contact Email: enquiry@helocarmelo.com
Contact No.: +60163400660
Other Channels: instagram @ helocarmelo
Returns:
- Only item with major defect identified or wrong item delivered are allowed for return and exchange. Please contact us at Instagram Direct Message (@helocarmelo) or official email (enquiry@helocarmelo.com) for verification prior to making delivery of item to us.
- Item must be returned within 5 working days after verification via Instagram Direct Message (@helocarmelo) or official email (enquiry@helocarmelo.com).
- Item should only be returned via courier and tracking number must be provided.
- Do not accept any other forms of returns and/or refunds requested by customers upon receiving the item.
Cost
The returning trip and the subsequent replacement shipment will be bear by us for both West and East Malaysia delivery.
Size exchange:
- Please contact us at Instagram Direct Message (@helocarmelo) or official email (enquiry@helocarmelo.com) for verification prior to making delivery of item to us.
- Item must be returned within 5 working days after verification via Instagram Direct Message (@helocarmelo) or official email (enquiry@helocarmelo.com).
- Item must not be worn out and with wear-out stains noted. We reserve the rights to reject the size exchange request upon checking of the item.
- Item should only be returned via courier and tracking number must be provided.
Cost
- The returning trip will be bear by customer and the subsequent replacement shipment will be bear by us for West Malaysia delivery.
- The returning trip and the subsequent replacement shipment will be bear by customer for East Malaysia delivery.
SALE ITEMS are strictly not returnable or exchangeable.
We reserve the right to refuse any returns or exchanges deemed inappropriate.
