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Terms and Conditions

House rules:
No refunds or goods exchanges (including size and colour) are allowed once payment is made.

No refunds or goods exchanges (including size and colour) are allowed for discounted items.

Our products are labelled with 'Ready Stock' or 'Pre-Order'. Pre-order items are with waiting time of 10-14 working days after payment made. 

In the event of sold out of ready stock item, the order will be categorised as pre-order item automatically. No separate email will be sent for this circumstance. 

Pre-order items are with waiting time of 10-14 working days, no refunds or item exchanges can be made if the waiting time is longer than the stated period. This is due to the fact that we cannot fully control or guarantee the expected delivery date potentially affected by our manufacturer and Malaysia custom department. 

Provide one-time size exchange for the item purchased. Please refer to size exchange policy for details. 

Do not accept any forms of refunds requested by customers unless item purchased is out of stock for pre-order basis.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          

Size Guideline:

Actual product may differ from the photos published on all Helocarmelo marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.

Privacy Policy

Helocarmelo treats customer privacy as important and respects and guards customers' rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

Helocarmelo website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, Helocarmelo makes no guarantees in respect to how your information may be used in these third parties websites.

Helocarmelo is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where application retrieval of your information so submitted for the purposes set out herein.

Helocarmelo reserves the right to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any condition that is not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.

If you have any questions regarding this Privacy Policy or your dealings with our website, please contact our customer service:

  • Contact Email: enquiry@helocarmelo.com

  • Contact No.: +6016-3400660

  • Other Channels: instagram @ helocarmelo